United States Shipping & Handling
Orders with free ground shipping are usually fulfilled and shipped within 3-5 business days (M-F) of purchase.Processing time for custom/handmade and pre-order pieces may take longer, details of which can be found in the product description. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.
SHIPPING & HANDLING
We offer free shipping on all US orders via USPS and UPS. Orders being shipped to P.O. Boxes, APOs and FPOs ship via the United States Postal Service. You will receive an email with tracking information and an estimated delivery date once your order ships.
We accept unused and unworn merchandise with tags attached within 30 days of the ship date for credit in the same as original form of payment. Exchanges for the same item will be made within 30 days of the ship date EXCEPTIONS: Personalized pieces are handmade to order and FINAL SALE ONLY. We are NOT responsible for lost return packages, and recommend you insure and track your packages. You are also welcome to use the shipping method of your choice. Please address all returns to : NL Jewelry 20 West 37th St. 8th Floor, New York, NY 10018
RETURN SHIPPING PROCESS
To return your order, please include the original invoice, as well as any gift with purchase. Qualifying orders include a pre-paid USPS return abel so you can easily send us your purchase. We are not responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. Please address all returns to : NL Jewelry 20 West 37th St. 8th Floor, New York, NY 10018
You will receive an email notification from NL Jewelry when we receive and process your return. Please allow 20 business days for your return to be processed.